Contact Us
Got questions? Need support? We’re here to help! Reach out to us directly, and we’ll get back to you as soon as possible.
Support Contact
For all inquiries and support:
Email: support@kvmpods.com
Response Times
We typically respond to all inquiries within 24 hours during business days. For urgent support issues, please include “URGENT” in your email subject.
Business Hours
- Monday - Friday: 9:00 AM - 5:00 PM GMT/BST
- Technical support is available 24/7 for critical issues
What to Include in Your Message
To help us assist you more effectively, please include:
- Subject line: Brief description of your inquiry
- Account information: Your account email or username (if applicable)
- Issue description: Detailed explanation of your question or problem
- Error messages: Any error messages or logs (if applicable)
- Steps taken: What you’ve already tried to resolve the issue
Support Categories
Technical Support
- Server setup and configuration
- Docker Compose deployment issues
- Performance optimization
- Troubleshooting
Billing Support
- Payment processing
- Invoice questions
- Account management
- Refund requests
General Inquiries
- Feature requests
- Partnership opportunities
- Sales questions
- Platform information
Related Pages
- Support - Comprehensive support information
- FAQ - Common questions and answers
- Documentation - Getting started guide